We’d like to take this moment to let our customers know that we’re receiving a high number of tickets. We’d like to apologize for any delay in our responses. Please know that we are working hard to respond to everyone in a timely and effective manner. If you're waiting for a response, please don't send in additional support requests. If you need to add more information to a request that you already sent, please reply to the confirmation email that you received instead of submitting a new support request. Thank you for your patience and understanding.